Pashmina Scarves, Ltd.

Customer Care

Customer satisfaction is of utmost importance to us. We value your business and therefore promise to provide top quality goods and superior customer service. To ensure your satisfaction, our Pashmina carries our 100% Premium Seal signifying our dedication to you – our valuable customer. If at anytime you are not pleased with our products or service, please contact us so that we may learn how to serve you better.

How Do I Return An Item?

We gladly accept returns of unwashed, unworn or defective merchandise with the original receipt within 15 days (unless other period is specified) of the invoice date for a refund based on the original form of payment. All merchandise purchased with a promotional discount will be refunded for the price paid. For returns without the original sales receipt, refunds are based on the current selling price.

To Return An Item…

Circle the item(s) that you are returning and note the reason for the return. Indicate if you want us to credit the card used to place the order or if you would like an exchange. We will pay the costs for shipping the exchange order. Indicate the name and address where we should send the receipt. Pack and seal your return securely along with the original invoice. Keep one copy of the invoice for your records. Packages must be returned prepaid -we do not accept C.O.D. deliveries. Shipping service with tracking option should be used. We are not responsible for any lost packages. Please email us, ideally with a tracking number to indicate that you are returning an item.

Send the package back to us via insured mail to:
Pashmina Scarves, Ltd.
P.O. Box 71212
Shorewood, WI 53211, USA
Attn: Returns Department

Please note that all credit card refunds will be placed on the card used for the original purchase. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

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How Can I Exchange An Item?

We gladly accept returns of unwashed, unworn or defective merchandise with the original receipt within 15 days (unless other period is specified) of the invoice date for a merchandise exchange. For exchanges without the original sales receipt, we will send you a similar replacement.

To Exchange An Item…

Circle note the item(s) that you are exchanging. Please note the reason for your return. List the new item(s) you would like to receive. We pay the costs for shipping the exchange order.
Indicate the name and address where we should send the exchange. Pack and seal your return securely. Keep one copy of this info. for your records. Packages must be returned prepaid -- we do not accept C.O.D. deliveries.

Send the package back to us via insured mail to:
Pashmina Scarves, Ltd.
P.O. Box 71212
Shorewood, WI 53211, USA
Attn: Returns Department

In-stock items will be shipped to you immediately. We will charge your credit card for the new merchandise and process your credit for the returned merchandise. Please note that all credit card refunds will be placed on the card used for the original purchase. Please allow 3 weeks from the day you return your package for your account to be credited and 1-2 billing cycles for the credit to appear on your statement. If the original payment was a check, money order, merchandise certificate or gift certificate, you will receive a refund check in the mail.

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How Do I Contact You?

Feel free to contact us with your questions or comments.

Pashmina Scarves, Ltd.
P.O. Box 71212
Shorewood, WI 53211
Email: info@PashminaLtd.com

Special Orders

I do not see something I want. Can I request a special order?
If you do not find what you are looking for, please ask us. If you are looking for a special color please email us. We do not display
all of our products online so the chances are that we will be able to get it for you.